Legal
Refund policy
Last updated: October 7, 2026
Framink is published by PIWOOZ (SIREN 928 297 852). Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle handles payments, invoices and refunds.
1. 30-day money-back guarantee
If you are not satisfied with a paid plan (Pro, Team or Education / Studio), you can request a full refund within 30 days of your order date, monthly or yearly, no questions asked.
2. How to request a refund
Visit paddle.net and look up your order with the email used at checkout, or reply to your Paddle receipt. You can also write to giovanni@piwooz.fr and we will forward your request.
3. Cancelling
You can cancel at any time from the Plan tab of your workspace, using Manage billing. Your plan stays active until the end of the paid period, then the workspace returns to Free. Your projects are never deleted.
4. Processing time
Approved refunds go back to the original payment method, usually within 5 to 10 business days depending on your bank.
5. More information
Refunds are also subject to the Paddle refund policy and Paddle Buyer Terms. See also our Terms of use.